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| Customer Service NY Open (J#45750) Title: Customer Service Company: Chembio Diagnostic Systems Inc. Description Position: Customer Service/ Product Mgt. Position Summary: This position is the liaison between the company and the customer with regard to product requirements, orders and services. Responsibilities include but are not limited to: - Project management of a new product line: Work with customers, vendors and Regulatory Affairs to produce packaging and labeling that adheres to FDA regulations and guidelines. Includes documentation required for creation of new part numbers and BOM in Visual system. - Process incoming customer orders and all aspects of customer service pertaining to this product line. - Communicate directly with customers regarding status of order, product availability, etc. - Prepare documentation required for registration and/or licensing of product in foreign countries. - Prepare product and freight quotations for customer orders, government tenders, etc. - Process shipments and issue invoices - select product lots, issue shipping documents through Visual, prepare customs documents (i.e. Certificates of Origin, etc.). - Maintain a working knowledge of FDA export regulations and requirements and ensure these are met when product is shipped. - Review printed product and promotional materials. - Review and authorize- inserts, cartons, labels, etc. - Prepare marketing samples. - Ensure that ISO 13485: 2003 requirements are met in the area of customer satisfaction. Requirements - Education: BS or BA in business or marketing, or equivalent work experience. - Proficient in MS Office programs (Word, Excel, Outlook). - Experience with MRP system required; Visual ERP or other ERP system preferred. - Three years experience in a fast paced office environment - Ability to maintain a high level of customer engagement. - Excellent organizational and communication skills. Salary- Negotiable based upon experience COMPANY PROFILE Chembio Diagnostic Systems, Inc. is a public company serving the increasing global demand for rapid tests needed for the effective prevention and treatment of infectious diseases and other conditions. Located minutes off the LIE in Medford, NY and employing approximately 150 people, Chembio operates a research and manufacturing facility that is registered with the US FDA We offer a competitive salary based upon experience, and an excellent benefit package including a 401(k) with company match. For immediate consideration, please send resume and salary requirements to , or fax to (631) 924-2065, attn. Human Resources. Chembio is an Equal Opportunity Employer. For more information, please visit our website at | |||
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